IVAn
Leverage the power of AI to deliver intelligent and dynamic experiences across all digital channels in any industry.
Prebuilt Competencies and Capabilties
Bot-based service experiences that listen and respond to consumer questions
Seamlessly escalate to agents when necessary, increasing efficiency in call centers by resolving simple issues
Freeing up humans to focus on more nuanced consumer requests
Intelligent Virtual Agents as-a-Service
Fully managed AI means you're never left to figure it out on your own.
One source of truth across all digital channels and voice
Intelligent and Conversational based routing
Employee Experience
A personal Coach for every Agent
Intelligent Day One, and gets smarter with each customer interaction.
Automate repititive work processes to create operational effeciencies.
Prebuilt integrations to the technology you already have means no business disruption and accelerated deployment times.
Ensure Agents say the right thing, every time with automated checklists and conversational scripting.
Reduce Cost per Call by 60% or more
Fully automate and resolve standard customer service issues over the phone and other channels.
Speech Analytics Included
Every interaction with a customer or prospect should create data that helps you build a relationship. With IVAn, data from every customer interaction is stored in our Conversations Database, and is immediately available for analysis in our award winning Spectra Intelligence Portal.
Not your average Bot
Xaqt’s IVAs are based on a unique combination of AI technologies that learn from interactions with customers and continuously improve.
Connect your existing systems and automatically discover the opportunities
Infuse your tribal knowledge to bring context to interactions
Design fluent and engaging conversations with your customers
Integrated insights deliver intelligence for the entire enterprise
Customer Self Service Anywhere
Xaqt's Intelligent Virtual Agents handle a wide variety of tasks, including: answering common agent questions, guiding customers through complex purchases, and providing account management.
Works with the Technology You Already Have
Leverage your existing telephony, cloud environment or ours. Pre-built Integrations and deployment options.
See the Difference
Schedule a demo and experience the impact that Passport can have on your Customer Experience.
