Better Insights, Better Outcomes
Spectra is the leading data and analytics platform for contact centers. Spectra provides a range of powerful tools and features to help you optimize your operations and improve customer experience.
Perspectives
With Spectra Perspectives, you gain a comprehensive and holistic understanding of your contact center operations, and develop informed and effective strategies for improving customer satisfaction, increasing efficiency, and optimizing your operations.
Customer Experience
Operational Performance
Employee Experience
AI Performance
Conversational Insights
Spectra integrates with Xaqt's Prism and Discern to analyze every interaction, providing:
AI-driven analytics
Optimize customer journeys, employee performance and operational efficiencies with real time insights.
Data as the Platform
Spectra offers universal compatibility with a wide range of data sources, business intelligence tools, and visualization libraries.
Using our SQL interface, REST API, and GraphQL API, you can easily integrate Spectra into your existing tech stack and leverage common SQL skills to ensure consistent, high-performance, and secure data handling and analysis.
Build the perfect stack for your needs and take control of your data.
IVA Performance
Provides visibility and insights Intelligent Virtual Agent’s performance and key metrics.
Unified Data Plane for AI Infrastructure
Open by Design
Integrated Intelligence
Spectra's insights and dashboards can be embedded throughout the enterprise and even into your own applications.
Immediate Impact
Schedule a demo and learn how our customers see value on day one.
