Better Insights, Better Outcomes
Spectra is the most advanced contact center analytics platform ever built. Using AI and Machine learning at every part of the process, customer experience organizations can now realize the benefits of unprecedented insights and ease of use.
BI with an IQ
Spectra is the simple to use dashboard and analytics portal integrated throughout our AI Suite. It can be deployed as a stand alone business intelligence solution for your day-to-day operational needs, or serve as the foundation for your Digital Transformation Journey.
Interaction Analytics and Sentiment
Quality and Performance Insights
Spectra integrates with Xaqt's Prism and Discern to analyze every interaction, providing:
Optimize customer journeys, employee performance and operational efficiencies with real time insights.
Data as the Platform
MX Insights is build on a turnkey data mart that integrates with any Contact Center environment. Get better reporting and analytics on day one.
Provides visibility and insights Intelligent Virtual Agent’s performance and key metrics.
Unified Data Plane for AI Infrastructure
Open by Design
Spectra's insights and dashboards can be embedded throughout the enterprise and even into your own applications.
Schedule a demo and learn how our customers see value on day one.