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AI Powered Analytics for Contact Centers and CX

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Better Insights, Better Outcomes

Spectra is the leading data and analytics platform for contact centers. Spectra provides a range of powerful tools and features to help you optimize your operations and improve customer experience.

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With Spectra Perspectives, you gain a comprehensive and holistic understanding of your contact center operations, and develop informed and effective strategies for improving customer satisfaction, increasing efficiency, and optimizing your operations.

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Customer Experience

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Operational Performance

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Employee Experience

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AI Performance

Conversational Insights

Spectra integrates with Xaqt's Prism and Discern to analyze every interaction, providing:

Product Feedback
Customer Sentiment
Call Summaries

AI-driven analytics

Optimize customer journeys, employee performance and operational efficiencies with real time insights.

Speed up response times to critical issues
Augment agent coaching and QA
Automated discovery of actionable insights

Data as the Platform

Spectra offers universal compatibility with a wide range of data sources, business intelligence tools, and visualization libraries.

Using our SQL interface, REST API, and GraphQL API, you can easily integrate Spectra into your existing tech stack and leverage common SQL skills to ensure consistent, high-performance, and secure data handling and analysis.

Build the perfect stack for your needs and take control of your data.


IVA Performance

Provides visibility and insights Intelligent Virtual Agent’s performance and key metrics.

Unified Data Plane for AI Infrastructure

Unified Data Plane for AI Infrastructure

Open by Design

Open by Design

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Integrated Intelligence

Spectra's insights and dashboards can be embedded throughout the enterprise and even into your own applications.

Immediate Impact

Schedule a demo and learn how our customers see value on day one.


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