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IVAn

Leverage the power of AI to deliver intelligent and dynamic experiences across all digital channels in any industry.

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Prebuilt Competencies and Capabilties

Bot-based service experiences that listen and respond to consumer questions

Seamlessly escalate to agents when necessary, increasing efficiency in call centers by resolving simple issues

Freeing up humans to focus on more nuanced consumer requests

Intelligent Virtual Agents as-a-Service

Fully managed AI means you're never left to figure it out on your own.

Layers duotone

One source of truth across all digital channels and voice

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Intelligent and Conversational based routing

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Business Intelligence

A personal Coach for every Agent

Impact on Day One

Intelligent Day One, and gets smarter with each customer interaction.

Conversational Automation

Automate repititive work processes to create operational effeciencies.

Works in any Contact Center Environment

Prebuilt integrations to the technology you already have means no business disruption and accelerated deployment times.

A Blueprint for each call

Ensure Agents say the right thing, every time with automated checklists and conversational scripting.

Reduce Cost per Call by 60% or more

Fully automate and resolve standard customer service issues over the phone and other channels.

Speech Analytics Included

Every interaction with a customer or prospect should create data that helps you build a relationship. With IVAn, data from every customer interaction is stored in our Conversations Database, and is immediately available for analysis in our award winning Spectra Intelligence Portal.

Not your average Bot

Xaqt’s IVAs are based on a unique combination of AI technologies that learn from interactions with customers and continuously improve.

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Database duotone

Connect your existing systems and automatically discover the opportunities

Layers duotone

Infuse your tribal knowledge to bring context to interactions

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Design fluent and engaging conversations with your customers

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Integrated insights deliver intelligence for the entire enterprise

Customer Self Service Anywhere

Xaqt's Intelligent Virtual Agents handle a wide variety of tasks, including: answering common agent questions, guiding customers through complex purchases, and providing account management.

Works with the Technology You Already Have

Leverage your existing telephony, cloud environment or ours. Pre-built Integrations and deployment options.

See the Difference

Schedule a demo and experience the impact that Passport can have on your Customer Experience.

Resources

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