knowledgeflow-animation (1)

KnowledgeFlow

Capture, distribute & adopt organizational knowledge for Agents and IVAs

AI Powered Knowledge Management

No matter what technology you have in place today, our software empowers organizations to deliver AI driven customer interactions and achieve operational efficiencies previously unheard of.

Microlearning

KnowledgeFlow uses test driven learning. Unlike traditional e-learning, people don’t have to read a presentation or watch a video first. They receive immediate feedback through interactive prompts.

Maximize the impact of organizational knowledge

Business improvement through employee training

Request a Demo

Database duotone

Reduce training costs

Layers duotone

Decrease employee onboarding time

Line duotone

Improve access to knowledge & retention

3d box duotone

Focus your knowledge management efforts

Provide Consistent Quality Support

KnowledgeFlow empowers internal knowledge management teams to capture and orchestrate organizational information and processes, providing agents with the knowledge they need to succeed empowering tools like Xaqt’s IVAn to resolve customer issues faster.

Request a Demo

On the Fly Learning

KnowledgeFlow offers a truly mobile e-learning solution. This makes it easy for employees to learn anywhere and at any time.

Embed Contextual Knowledge Anywhere

Whether it's an agent in the call center or a customer seeking information in your mobile app, having access to up-to-date and contextual information is critical to customer success. Now up-to-date and contextual information can be accessed from anywhere, on any device.

Knowledge Analytics

Knowledge + Action = Power

With KnowledgeFlow Analytics, we put the power of insights all in one place. Visually see what knowledge assets are having an impact in your business, in real-time.

1

Capture

Capture the invaluable expertise that resides in your organisation

2

Structure

Structure knowledge in formats aligned with your key processes

3

Access

Give employees, customers and IVAs access to the answers they need whenever & wherever they are

4

Learn

Drive and track staff growth using continuous learning & automated testing

Unified Knowledge ecosystem

Ellipse-1

Connect to the Enterprise

Connect KnowledgeFlow to your existing systems and information sources. This could be Salesforce Communities, Zendesk, Sharepoint, websites, or bespoke files and documents.

Ellipse-2

Open APIs

KnowledgeFlow works as a headless Knowledge Management Platform. Which means that you can access knowledge assets from anywhere in the enterprise and from any application by using our open APIs.

Ellipse-3

Integrated AI

Our AI indexes your content and automatically understands context, making it immediately available to your agents, customer and IVAs.

Ellipse-4

Intelligent Search

KnowledgeFlow includes a cognitive search engine that understands the domain language and context to bring personalized and humanized results through multi-turn conversations.

See it in Action

Schedule a demo and give it a test drive.

Resources

xaqt-logo
© 2022 Xaqt, Inc.