Capture, distribute & adopt organizational knowledge for Agents and IVAs
AI Powered Knowledge Management
KnowledgeFlow is a knowledge management solution specifically designed for contact centers. It gives agents an internet-like search tool that allows them to easily access relevant information when they need it, so they can quickly resolve customer issues.
Xaqt KnowledgeFlow offers speed and convenience for managing and retrieving knowledge that is scattered in different locations. This means that agents don't have to spend time sifting through lengthy knowledge base articles – they can simply access easy-to-consume answers that quickly solve customer queries.
KnowledgeFlow uses test driven learning. Unlike traditional e-learning, people don’t have to read a presentation or watch a video first. They receive immediate feedback through interactive prompts.
Maximize the impact of organizational knowledge
Business improvement through employee training
Reduce training costs
Decrease employee onboarding time
Improve access to knowledge & retention
Focus your knowledge management efforts
Provide Consistent Quality Support
KnowledgeFlow empowers internal knowledge management teams to capture and orchestrate organizational information and processes, providing agents with the knowledge they need to succeed empowering tools like Xaqt’s IVAn to resolve customer issues faster.
On the Fly Learning
KnowledgeFlow offers a truly mobile e-learning solution. This makes it easy for employees to learn anywhere and at any time.
Embed Contextual Knowledge Anywhere
Whether it's an agent in the call center or a customer seeking information in your mobile app, having access to up-to-date and contextual information is critical to customer success. Now up-to-date and contextual information can be accessed from anywhere, on any device.
Knowledge + Action = Power
With KnowledgeFlow Analytics, we put the power of insights all in one place. Visually see what knowledge assets are having an impact in your business, in real-time.
Capture the invaluable expertise that resides in your organisation
Structure knowledge in formats aligned with your key processes
Give employees, customers and IVAs access to the answers they need whenever & wherever they are
Drive and track staff growth using continuous learning & automated testing
Unified Knowledge ecosystem
Connect to the Enterprise
Connect KnowledgeFlow to your existing systems and information sources. This could be Salesforce Communities, Zendesk, Sharepoint, websites, or bespoke files and documents.
KnowledgeFlow works as a headless Knowledge Management Platform. Which means that you can access knowledge assets from anywhere in the enterprise and from any application by using our open APIs.
Our AI indexes your content and automatically understands context, making it immediately available to your agents, customer and IVAs.
KnowledgeFlow includes a cognitive search engine that understands the domain language and context to bring personalized and humanized results through multi-turn conversations.
See it in Action
Schedule a demo and give it a test drive.