Blog

Rule-Based Systems Explained: Understanding Their Functioning and Advantages

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The Ultimate Guide to Virtual Agents in Customer Service

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Evaluation and Metrics in Conversational AI: A Comprehensive Guide

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The Benefits of AI-Powered Knowledge Management for Contact Centers

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Call Center Automation: Benefits, Types, and Best Practices

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The Benefits and Challenges of Implementing Machine Learning in Contact Centers

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The Importance of Call Reporting in Call Center Management

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Guide to Knowledge Management in Call Centers: Improving Efficiency and Customer Experience

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The Importance of Real-Time Monitoring in Call Centers

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The Importance of Analytics in the Development and Optimization of Conversational AI

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The Benefits and Components of Conversational AI for Businesses

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Generating Training Data for Chatbots with ChatGPT

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An Introduction to the Rasa Framework for Building Conversational AI Chatbots

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Introduction to Rasa

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Why we Acquired KnowledgeFlow.io

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Customer Service CoE in the Healthcare Industry

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Will AI machines replace humans

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Customer Service CoE in the Insurance Industry

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Customer Service CoE in the Travel & Hospitality Industry

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How to set up a CoE for Customer Service in your industry?

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The need for multichannel customer experience for businesses

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How are VAs helping businesses in enhancing their customer service? Xaqt’s IVAs

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Conversational AI: The solution to your customer experience challenges

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Twilio Flex Reporting

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Twilio Flex Premier Partner

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Call Center Reporting - A New Paradigm

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Democratize Conversational AI Training with QAi

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What your BPO doesn't want you to know...

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Conversational Analytics

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QAi

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Analyst Coverage of Xaqt's Vaccination Solutions

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Outage Notification System and Hosted IVR

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Introducing: Conversational Experience Analytics

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Omnichannel-AI without the Forklift

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Amazon Connect Reporting

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Twilio Flex Reporting Overview

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How Chatbots Can Transform Your Customer Service Strategy

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Converting Google Dialogueflow and Amazon Lex Bots to Xaqt IVAn

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Human-Assisted [Conversational] AI

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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

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Conversational Service Automation

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Coronavirus and Call Centers - An Action Plan

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The Ultimate Guide to Cost-per-Call Calculations

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Cutting Call Center Costs and Improving Customer Service with AI

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Automating Informational Calls with a Conversational IVR

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Coronavirus preparation for your call center

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BI with an IQ - Revisited

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A Zendesk Conversational IVR

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Why Voice Interaction Automation is so hard and how to solve for it

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Reducing Call Center Costs with Contact Center AI

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Cisco Call Center Reporting and AI

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Handle Call Spikes with a Conversational IVR

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What is a Cognitive IVR?

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Amazon Connect Reporting - Starter Guide

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2020 Vision

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Digital Cities- A Measured approach

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The End of Smart Cities?

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"Snowbot" helps Kansas City's 311 Call Center prepare for inclement weather events

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Xaqt Announces Cognitive Voice Automation Portal

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Cognitive Insights

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Cognitive Voice Automation

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